Refund & Return Policy

Effective Date: [26-06-2026]

At Modafshion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.

Returns

Items can be returned within 14 days of receiving your order.
Returned items must be unused, unworn, unwashed, and in their original condition with all tags and original packaging attached.
Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items

The following items cannot be returned or refunded:

Items marked as Final Sale or Non-Returnable.
Gift cards.
Products that have been worn, damaged, altered, or are missing original tags.
Personal care or hygiene-related products, if applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We accept exchanges for defective, damaged, or incorrect items, subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.